RETURNS AND REFUNDSHow can I return a product?
who have received damaged, defective or wrong products can exercise
their withdrawal right (Legislative Decree 206/2005, section V, articles
64-67) within and not after 14 days from the day you receive goods
(Directive 2011/83/EU, transposed in February 2014). Total refund of the
incurred expenses will occur upon products return.
The return request must be sent by email to the address email@example.com
and it must include:
- Client’s personal data (name, surname, address, email address, phone number);
- Number of invoice;
- Description and quantity of refunded products (in case of partial withdrawal);
- Reason for returning;
- Amount paid;
- Bank details for refund.
the verify of request accuracy, the client will be contacted by our
Orders Office and he/she will be allowed to send goods, intact and in
their original package, together with the written request
address: Makeit, via Oberdan 52, 76012 Canosa di Puglia (BT).
is at the expense of the client and must be done within 10 days from
the authorization. After the goods receipt, we will refund the client.How can I receive a refund?
Refund will be made by bank transfer within 30 days from the goods receipt at Makeit.
For any doubts or further information, Makeit Customer Service is at your complete disposal at the email address firstname.lastname@example.org